At Fenrir K9 Training, our refund and return policy is we want you to be completely satisfied with your purchase of eco-friendly pet products. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, excluding shipping costs.
To initiate a return, please email us at info@fenrirk9.co.za with your order number and reason for return. We will provide you with instructions on how to return the product to us.
Please note that returned products must be in their original packaging, unused, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.
Once we receive your returned product, we will inspect it and issue a refund to the original form of payment within 7 business days.
If you receive a damaged or defective product, please email us at info@fenrirk9.co.za within 7 days of the delivery date with photos of the damaged or defective product. We will provide you with instructions on how to return the product to us, and will issue a full refund, including shipping costs, or send you a replacement product at no additional cost.
Please note that we are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us at info@fenrirk9.co.za.
